About TÜV Thüringen
TÜV Thüringen is an international service company with headquarters in Erfurt. The company has evolved from a testing organization founded in 1990 to a customer-and service-oriented service provider with nationwide locations and distributors in many countries.
TÜV Thüringen helps its customers meet various technical requirements for safety, reliability and quality of systems and products with a broad portfolio of services: measuring, testing, analyzing, identifying, calibrating, visually inspected and certification. This includes classical tests with the aim of equipment or traffic safety as well as product and material tests in one of the labs. In the modern fields of technology, the experts take care of, for example, questions on the conservation of resources, for the effective use of energy as well as alternative energy and propulsion systems. For the purposes of the necessary independence advisory services by TÜV Thüringen Anlagentechnik GmbH & Co. KG (beratung.tuev-thueringen.de) and educational services by TÜV Akademie GmbH Unternehmensgruppe TÜV Thüringen (www.die-tuev-akademie.de) and Akademie für Gesundheits- und Sozialberufe gemeinnützige GmbH (www.agsb-ggmbh.de) provided.
More than 1,000 employees at home and abroad ensure the reliability and efficiency of systems, equipment and processes in all economic sectors. In TÜV Thüringen combines expertise, experience, know-how and innovative ideas. Integrated into a network of over 300 members and international initiatives, there is a close contact to all fields of science, business and politics. Thus needed more advanced knowledge and innovative solutions are guaranteed.
TÜV Thüringen-Group is objective and independent in its actions. More than 150 accreditations, approvals and certifications on a national and international level form the basis for this.
Principles of action
To maintain our impartiality and neutrality, we explicitly declare that our certification bodies and affiliated sites do not:
a) developer, manufacturer, installer, distributor or maintenance of the certified product
b) developer-implement, operate or maintainer of certified process
c) developer-implement, provider or caregiver of certified service
We do not conduct internal audits or consulting services for our customers. In addition, we are not involved in:
a) the development, manufacture, installation, maintenance or distribution of a certified or certifiable product
b) the development, implementation, operation or maintenance of a certified or zertifierenden process
c) development, implementation, deployment or maintenance of a certified or certifiable service
d) creating company-specific solutions to management systems consulting and advisory services in connection with greenhouse gases.
The certification of persons we act to applicants, candidates and certified persons impartial and fair.
Appeals and compliance
Should we indeed make a mistake or you are dissatisfied with our services, please let us know. We appreciate if you send us an e-mail.
Your Complaints and comments will be work on strictly according to established procedure.
- We handle your appeals and complaints or hints consistently and impartially.
- Upon receipt of your complaint or appeals, you will receive an acknowledgment of receipt at short notice.
- We treat all your information strictly confidential.
To process appeals and complaints, information were collected and verified to identify causes and take appropriate corrective action and corrective action. Results of previous similar appeals or complaints are also evaluated in order to identify and correct any systematic errors that may be present.
If the processing process takes some more time, we will send you an intermediate information.
After the final processing of the objection or complaint you will receive a reply.