ISO 9001 - the global, industry-independent, most often implemented Quality Management System
The focus of the ISO 9001 the customer with his needs and desires. The aim of the management system is, in the process of continuous improvement to meet these customer requirements and to satisfy the customers. For specifications are created with regard to effectiveness and quality of service or production, implemented, reviewed and, if appropriate, subjected to correction.
A certified quality management system according to ISO 9001 shows that a company is able to provide products that meet customer requirements, meets all regulatory requirements and constantly seeks customer satisfaction increase.
Principle of ISO 9001
- costumer focus
- management responsibility
- involvement of Human Resources
- process approach
- system-oriented management approach
- continuous improvement
- factual decision making approach
- supplier relationships for mutual benefit