IT service management in accordance with ISO/IEC 20000-1

Understanding the customers and meet their requirements, to meet this challenge in IT support, is the goal of IT service management. Requirements for a professional IT service management are shown in international standard ISO/IEC 20000-1 beyond the standard serves as a measurable quality standard for IT support.

Why a certification according ISO/IEC 20000-1

A certificate for the IT service management system (ITSMS) certifies that the certificate holder is able to plan IT service processes, implement, verify and improve. At the same time is documented with a successful certification to customers that the internationally agreed minimum standards were implemented within the company.

On the other hand enables the systematic organization offering an aligned to the corporate strategy targeted and cost-effective service. Thus the trust of customers and the existence is secured on the market in the long term.

TÜV Thüringen is certified for the verification and certification of IT service management systems according to ISO/IEC 20000-1. The audits are conducted by certified IT specialists. Our customers get recognized certificates worldwide.

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